At One Drop, I served as a Senior Product Designer focused on both enterprise and consumer-facing solutions in the chronic condition management space. I led design across our Internal Tools and Growth and Innovation teams
I worked closely with my partner in product to create thoughtful and human-centeric tools that supported both the emotional and clinical sides of condition management. Along with our partners in engineering, coaching, and content—I drove research, strategy, and ideation end to end, translating shadowing sessions and interviews into scalable, real-world design solutions.
My work at One Drop centered around creating more intuitive, empowering experiences for both health coaches and members living with chronic conditions. Some of my key initiatives included:
Springboard Coaching Platform
I redesigned our enterprise coaching platform—formerly Workbench—into a next-generation tool called Springboard. Built in close collaboration with our clinical team, Springboard streamlined coach workflows, enhanced member communication, and improved scalability, all while freeing up time for coaches to provide higher-quality care. I also developed a custom interactive design system in Figma to support rapid iteration and scalability across internal tools.Asynchronous Video Support Groups
I designed and tested a new model for moderated asynchronous video groups, enabling members to connect with peers and share experiences in a more human, emotionally resonant way. This work aimed to reduce isolation and reframe the support experience around empathy and relatability—bringing warmth to a traditionally clinical and data-driven space.Guidance Content Library Overhaul
I reimagined our educational content experience by rebuilding the Guidance section of the app—redesigning content taxonomy, introducing personalization and sorting tools, and improving discoverability through intelligent filtering. This helped transform a static library into a dynamic, user-driven resource hub.
